Our return process is extremely easy and hassle free. Blondo will gladly accept returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allo

Our return process is extremely easy and hassle free. Blondo will gladly accept returns of UNWORN MERCHANDISE within 30 days of receipt of your order. Be sure to try your shoes indoors on a carpeted surface before wearing them outside. This will allow you to test the fit without risk of damage. Any product you wish to return must be sent in its original packaging and in the exact condition in which it was received. We cannot accept returns for used merchandise. Please note that the original shipping charge of your order is non-refundable.You may file a return request by contacting us by phone at 866-935-3328 or by email at <a data-fr-linked="true" href="mailto:customerservice@blondo.com">customerservice@blondo.com</a> in order to obtain a return shipping label to send your items back to us. This label is prepaid for Canada Post. Returns will be refunded in the original method of payment.Your return request must be made within 30 days of when your order was delivered and the merchandise must be received at the warehouse within 45 days of when the authorization was issued. Do not send items back through other means or without obtaining a return authorization as your package may be sent back to you. The easiest way to return your order is to call us at 866-935-3328 or email us at <a data-fr-linked="true" href="mailto:customerservice@blondo.com">customerservice@blondo.com</a>.Please have your order number handy when contacting us for a return. You may retrieve your order number by logging in to your account &#x2013; click &#x201C;my account&#x201D;. Then go to &#x201C;order history&#x201D; and find your order number in the list on that page. If you do not have an account, you will be able to find that order number within the email confirmation you received after placing that order.THE RETURN FEES ARE AS FOLLOWS:Return shipping is free.*Returns from the three territories (Northwest Territories, Nunavut and Yukon) must be paid by the customer.All refused shipments will be charged double the shipping fee to cover transportation costs both ways. This amount will not be refunded to your credit card.PLEASE NOTE: CLEARANCE ITEMS MAY NOT BE RETURNED OR EXCHANGED. All purchases are final on clearance items.EXCHANGESUnfortunately, we do not do exchanges. Our reasoning is simple. Our products are in high demand and if you send back the item you want for an exchange, there is no guarantee that the item you are looking for will be available at this specific time. Therefore we suggest you submit a new order for the item you want and then call customer service at 866-935-3328 or email us at <a data-fr-linked="true" href="mailto:customerservice@blondo.com">customerservice@blondo.com</a> to get a return authorization and a prepaid Canada Post mailing label to send back the item as a return.When contacting customer service, please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received back at our warehouse. Exchanges do qualify for a full refund.

CAN I RETURN OR EXCHANGE MY PURCHASE?

If the item was purchased on Blondo.com you may contact our Customer Service department and they will issue a Gift Exchange return authorization. Once the item is received back, a Promotional Code equal to the amount paid for the merchandise will be

If the item was purchased on Blondo.com you may contact our Customer Service department and they will issue a Gift Exchange return authorization. Once the item is received back, a Promotional Code equal to the amount paid for the merchandise will be emailed to the gift recipient so they may purchase a different item on Blondo.com.

HOW DO I RETURN AN ITEM I RECEIVED AS A GIFT?

If you receive damaged or defective items, please notify us immediately via email, live chat or call 1-866-935-3328 and we will send you a return label. As soon as the item is received back a full refund will be issued.

If you receive damaged or defective items, please notify us immediately via email, live chat or call 1-866-935-3328 and we will send you a return label. As soon as the item is received back a full refund will be issued.

WHAT IS YOUR POLICY ON DAMAGED ITEMS?

If you are shipping it back to us using our prepaid return label the usual turnaround time is about 2 weeks from the day you give the package to Canada Post until the merchandise is checked in at the warehouse and the refund is issued. Do not ship it

If you are shipping it back to us using our prepaid return label the usual turnaround time is about 2 weeks from the day you give the package to Canada Post until the merchandise is checked in at the warehouse and the refund is issued. Do not ship items back through any other means than the prepaid return label that we provide as package may be returned to you.

WHAT IS THE USUAL TURNAROUND TIME FOR RETURNS?

We're available on chat 7 days a week, 9am to 10pm ET.

Contact us at: customerservice@blondo.com

We're available 7 days a week, 9am to 10pm ET.

Blondo Canada

Check out more details about our Return Policy.

Returns